FAQ
The 12 marker y-DNA test is still available!!
If you would like to order a 12 marker y-DNA test for yourself or someone else, please call them at 1-713-868-1438 to place the order. The test is $59.oo plus postage. They will accept your FTDNA coupons. Your email of confirmation will state the original price including shipping, however, the discount is applied at the time of purchase.
FTDNA new results are delayed as it is in the process of adding new employees and equipment to handle the great number of new tests ordered during the spring sale.
Please note: info@familytreedna.com and helpdesk@familytreedna.com will no longer be monitored. Emails sent to either of those addresses will get an auto-response directing the sender to the “Contact Us” form here: https://www.familytreedna.com/contact.aspx#contactForm
For future reference, a link to the Contact Us form is conveniently located at the bottom of the www.familytreedna.com home page under the “About” column.
If you would like to order a 12 marker y-DNA test for yourself or someone else, please call them at 1-713-868-1438 to place the order. The test is $59.oo plus postage. They will accept your FTDNA coupons. Your email of confirmation will state the original price including shipping, however, the discount is applied at the time of purchase.
FTDNA new results are delayed as it is in the process of adding new employees and equipment to handle the great number of new tests ordered during the spring sale.
Please note: info@familytreedna.com and helpdesk@familytreedna.com will no longer be monitored. Emails sent to either of those addresses will get an auto-response directing the sender to the “Contact Us” form here: https://www.familytreedna.com/contact.aspx#contactForm
For future reference, a link to the Contact Us form is conveniently located at the bottom of the www.familytreedna.com home page under the “About” column.
We will not be automatically converting all groups on April 16th as previously planned.
We want to make sure that the process goes as smoothly as possible, so we’d rather delay a short while to be sure these items are properly addressed.
We don’t currently have an estimate of when we will make the transition, but we commit to giving you at least a week’s notice before we switch all projects.