Questions about our tests and results?

We strive to make the Family Tree DNA website as clear and comprehensive as possible. Over the years many of the questions that we receive have been previously asked. To that effect, we have put together a "Knowledge Base" that contains hundreds of those questions and is frequently updated. You can search the knowledge base by keywords related to your question to find all related answers.

You can explore the Knowledge Base by clicking the button below.
Go to Knowledge Base

If you do not quickly find the answer to your question after visiting the Knowledge Base, you will be able to address the question to our Customer Service Representatives through a form in that section.

Feedback Form

Please use this form exclusively to report problems or suggestions. General questions submitted through this form will not be addressed.

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Corporate Contact Information

Family Tree DNA
Gene By Gene, Ltd.

World Headquarters
1445 North Loop West, Suite 820 Houston, Texas 77008, USA
For Sales: (713) 868-1438
Fax : (832) 201-7147
corporate@familytreedna.com
media@familytreedna.com