The reason for conflicting results depends on the test performed by the other company.
They may be providing a haplogroup prediction based on your STR (short tandem repeat) results. The quality and size of their database limits their prediction’s accuracy. The results from one of our SNP (single nucleotide polymorphism) tests are definitive.
It may also be that the other company did some SNP testing, but it was not at the same level (depth).