I’ve had a blood transfusion, radiation therapy, or surgery recently. Will this affect the sample?

We recommend waiting one week after having serious surgery or radiation therapy before taking [...]

I forgot to wait four hours between swabs. Do I need a new test?

If this happened, please go ahead and send us the samples! Generally, we ask that [...]

My cheek bled when I did the scraping. Will this affect the sample?

While we do not encourage scraping so vigorously as to draw blood, this does [...]

My kit was missing a swab or a vial when I received it. How do I get a replacement?

If you are missing a swab or vial when you receive your kit, please contact [...]