The Account Information page is where you can to do the following:

  • Contact Information – Enter, edit, and view your contact (and profile) information and add your profile picture.
  • Password – Change your password.
  • Beneficiary Information – Enter, edit, and view your beneficiary information.
Where is my Account Information page?

To access your Account Information page:

  1. Sign in to your myFTDNA account.
  2. In the upper-right corner of the page, hover your cursor over your name/Kit No., and click Account Settings from the drop-down menu. The Account Information page is displayed.

Contact Information

The information on this page is provided so that FamilyTreeDNA can contact you. If you do not provide any Contact Information, FTDNA will be unable to reach you or assist you in accessing your account, which may affect test processing.

If you have opted in to matching, your genetic matches will be able to see your Match Profile. To opt in to matching or to edit which matches are able to view your Match Profile, go to your Privacy & Sharing page.

Click image for a closer look.

My Contact Information

Your Contact Information page contains the following fields:

  • Prefix – Prefix of your name. For example, Miss or Mr.
  • First Name – (Required) Your first or given name.
  • Middle Name – Your middle name.*
  • Last Name – (Required) Your surname or family name.*
  • Suffix – Suffix of your name if you have one. For example, Sr., Jr., etc.
  • Address Line 1 - (Required) Your street address.
  • Address Line 2 – Secondary address information. For example, apartment number, suite, etc.
  • City – (Required) City or town in which you currently live.
  • State – If you live in the US, this is the state in which you live.
  • Province or Other - Province or area in which you live.
  • Zip Code – If you live in the US, this is your postal ZIP code.
  • Country – (Required) Country in which you live.
  • Phone – Current phone number.
  • Fax – Fax number.
  • Email Address – (One email address required) These are the email addresses on your account. If you have more than one, click the check box next to the one you want to set as your primary email address. This email will be displayed with your contact information for your matches to see. Additionally, match notifications etc. will be sent to this address.
  • Personal Story – You can enter a brief personal story to share with your matches.

*Note: For genealogical purposes, it is important for females to include their maiden name. Please add your maiden name instead of your middle name in the Middle Name field, or include your maiden name in the Last Name field.

How do I update my contact information?

To update your contact information:

  1. Access your Account Information page.
  2. At the top of the page, click Contact Information. The Contact Information page is displayed.
  3. Update your contact information as needed.
  4. In the lower-left corner, click Save.
How do I update my mailing address?
To update your mailing address:

  1. Access your Account Information page.
  2. At the top of the page, click Contact Information.  The Contact Information page is displayed.
  3. Update your mailing address as needed.
  4. In the lower-left corner, click Save.
How do I update the email address that receives account notifications?
To update your primary email address:

  1. Access your Account Information page.
  2. At the top of the page, click Contact Information.  The Contact Information page is displayed.
  3. In the Email Address field with your current email, update the email address as necessary.
  4. In the lower-left corner, click Save.

Important: If you have more than one email address entered for your information, make sure to select the check box to the left of the email address that you want to use as your primary email. 

Note: When you are signed in as a Group Administrator, you cannot edit the Email Address field.

How do I upload my profile picture?

To upload your profile picture:

  1. Access your Account Information page.
  2. At the top of the page, click Contact Information.  The Contact Information page is displayed.
  3. To the right of the name fields, click the Upload button, and follow the instructions on the page.

Password

The Password page is where you can change your current password.

Click image for a closer look.

How do I change my password?

To change your password:

  1. Access your Account Information page, and click the Password at the top of the page.
  2. In the Current Password field, enter your current password.
  3. In the New Password field, enter a new password between 5 to 20 characters in length. The password is not case sensitive and can be any combination of letters, numbers, and special characters.
  4. In the Confirm New Password field, enter your new password a second time.
  5. Click Save. Your password is updated.

Beneficiary Information

The Beneficiary Information page is where you can enter and update the information of your kit’s beneficiary. The beneficiary is the person who will be granted control of your myFTDNA account, your DNA test results, and any stored DNA sample in the event of your death. After they contact us, they will gain complete control of the kit and will be authorized to order additional tests with any DNA that may remain in stock.

Click image for a closer look.

How do I add my beneficiary information?

To add our beneficiary information:

  1.  Access your Contact Information page.
  2. At the top of the page, click Beneficiary Information. The Beneficiary Information page is displayed.
  3. (Required) In the Name field, enter your beneficiary’s first and last name.
  4. In the Phone field, enter your beneficiary’s phone number.
  5. (Required) In the Email field, enter your beneficiary’s email address.
  6. Click Save
How do I print a hardcopy of my beneficiary information?

Once you have saved your beneficiary’s information, you can print a hardcopy form to include in your will or with your other legal documents.

To do this, click the Printable Form link at the top of the page. Verify your information, print it, and have it notarized.

Note: The printable form uses the information on your Contact Information page. Make sure to review and update your contact information if needed before printing the form.

*Disclaimer: The printable form is provided as a convenience. The form does not constitute legal advice. It may not be suitable in all states/countries. Please consult local legal advice.

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