I’ve had a blood transfusion, radiation therapy, or surgery recently. Will this affect the sample?

We recommend waiting one week after having serious surgery or radiation therapy before taking a sample. We suggest waiting 1-2 weeks after a blood [...]

I forgot to wait four hours between swabs. Do I need a new test?

If this happened, please go ahead and send us the samples! Generally, we ask that people wait four hours between swabs because waiting gives your cheeks time to [...]

My cheek bled when I did the scraping. Will this affect the sample?

While we do not encourage scraping so vigorously as to draw blood, this does happen from time to time. Blood is an excellent carrier [...]

My kit was missing a swab or a vial when I received it. How do I get a replacement?

If you are missing a swab or vial when you receive your kit, please contact us and be sure to include your kit number. We will have [...]