Troubleshooting

If you are experiencing issues with our website on your computer, try refreshing your browser and/or clearing your cache.  Please use our Contact Us page to [...]

I am using Internet Explorer (IE), and some of the text boxes are too big (or small) for me to read. What is wrong?

It is likely that someone has changed the view setting for the Internet Explorer (IE) browser. You can reset the browser view setting by [...]

What computer software do you recommend that I have to access my Family Finder test results?

We have designed the Family Finder program to be as quick and simple to use as possible. We recommend current software in the following [...]

When I click the link to the Understanding Your Results report, nothing happens. What is wrong?

The Understanding Your Results report is a file in the .pdf format. You need Adobe Acrobat Reader to view a .pdf file. You may [...]