After I return the kit, how long will results take?

By |January 1st, 2014|

The amount of time required depends on the test (or tests) ordered. The average time from our receiving your kit at our office until [...]

I have ordered a test. How soon will my account show the test’s pending status?

By |January 1st, 2014|

The pending status and an estimated results date will be shown after your order is added to a weekly batch. Weekly batches are usually [...]

You are rerunning my test. Does this mean I need to submit a new DNA sample?

By |January 1st, 2014|

In most cases, we will not need to request additional samples. This is only necessary if we have exhausted the samples that you have [...]

How do I order additional tests?

By |January 1st, 2014|

You may order additional tests or upgrades online through your myFTDNA account on your Order Upgrades page.

Will I get results through the mail?

By |January 1st, 2014|

No, results from Family Tree DNA’s tests are online. You may access them through your myFTDNA account.

We do offer printable certificates for three types of tests: [...]

How do I order a kit?

By |January 1st, 2014|

Once you have chosen a test, you can place your order through the Family Tree DNA website. You have the option of ordering directly [...]