The Reference page provides additional guidance beyond our GAP Guidelines on best practices for managing a group project.

How do I know the order I placed was completed?

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After you have placed the order, we will send you a confirmation e-mail.

How do I create a website to add to the Project Profile Page?

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Use the Project Management Public Website page to create a FREE Public Project Website [...]

What are my responsibilities as a Family Finder Project administrator?

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You may read about the responsibilities of a Family Tree DNA Project administrator in [...]

How many administrators should I have?

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Eventually your project should include more than one administrator. This is to help ensure [...]

How often does myHeritage update the information and text they pull from my surname project’s Public Website?

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MyHeritage copies surname Public Project Website pages in real-time; thus, your updates are reflected almost immediately on myHeritage project pages.

How many kits can I order at a time?

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You can order up to five kits at once using the Project Administration New [...]

How can I determine if a group member has signed and returned a release form?

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You can determine if a project member has signed and returned their release form [...]

May I add additional administrators and co-administrators to my project?

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Yes, you may add additional administrators or co-administrator to your project. Please follow these [...]

Why has this kit been listed on the Pending Shipment to Lab page for so long?

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Kits that have not been paid will remain on the Member Reports Pending Shipment [...]

How do I know which of my members have tested with the Genographic Project?

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Individuals who transfer their results from the Genographic Project to Family Tree DNA have [...]

What do the colors for the Y-DNA results chart headings mean?

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The Y-Chromosome DNA (Y-DNA) results chart headings are color coded in two ways. First, [...]

As an Administrator, how will I communicate with my project members?

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Family Tree DNA gives project administrators a group e-mail tool. It allows them to [...]

As a Group Project Administrator, what are ways that I can reach out to potential project members?

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There are many ways for you to reach out to potential project members. The [...]

Why is all or part of the text from my surname project’s Public Website on the myHeritage DNA page?

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As part of myHeritage’s affiliateship with Family Tree DNA, they are including information about [...]

How do I add information to the public website?

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You may add information to your Public Project Website on the Public Website page. [...]

Are those who order through this myHeritage project page automatically added to my project?

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At this time, no. However, myHeritage is working to make this possible. For now, [...]

How do I check on the status of a test listed in Pending Lab Results?

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Family Tree DNA will update the pending results date and notes as information changes.

Will group members be able to see each other’s e-mail addresses in bulk e-mail messages?

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No, they will not. The bulk e-mail uses the blind carbon copy (BCC) option. [...]

How do I show my e-mail as the Group Administrator? How can I restrict my e-mail?

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You may configure your Public Project Website on the My Settings page to show [...]

How many projects can a person belong to?

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Family Tree DNA customers can join an unlimited number of projects.