You may learn more about each type of test we offer with our Beginner’s Guide to Genetic Genealogy.

What payment methods do you take? How do I pay for an order?

When placing an order online, you may pay via credit card (Visa, Mastercard, American Express) or Paypal.

If you prefer to pay via a US check or US money order:
OR
If you are an international customer and would like to pay via a bank transfer:

Please contact customer service by completing and submitting our contact form. Make sure to select Billing / Change order on the drop-down list.

Billing_Change Order

Contact Form – Billing / Change order Option

Note that we will process tests only after we receive payment in full.
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How do I order a kit?

Once you have chosen a test, you can place your order through the Family Tree DNA website. You have the option of ordering directly or through one of our volunteer-run projects.*

To order through a project, go to the Family Tree DNA Project Index page. The projects are listed by type and the first letter of the project name. If the group pre-screens members, you will have to submit a join request to the project administrator. The project administrator will then contact you with directions for ordering a kit through the project if you are accepted into the group.

*You do not have to order through a group project, although most Y-DNA tests get a discount if you do.

Is it possible to pay for a kit and send it to another person (third party billing)?

Yes. We accept third party billing. When you place an order, you may choose a billing address that is different from the shipping address. 

Is it possible to pay for an upgrade or additional test on someone else’s kit?

Yes, you may pay for an upgrade on someone else’s kit. The kit owner must first agree and submit their permission in writing to Customer Support through the primary email address on the kit. Customer Support will need to place the order and can assist you with billing. You may contact customer service by completing and submitting our contact form. Make sure to select Billing / Change order on the drop-down list.

The individual may change their mind and have your access to their account blocked. They will need to repay all other parties for any testing before we are able to facilitate their request. 
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Can I change my test before it is sent to the lab?

Yes, we can help you change your order before your test is batched to the lab. Batches usually close on Wednesday, but that is subject to change based on staffing and volume.

Once a test has gone to the lab, however, we are not able to change the test nor are we able to refund.

Please see our Refund Policy for more details.

What is Family Tree DNA's refund policy?

Generally, once a test has gone to the lab, we are not able to refund.  All refunds are at the discretion of customer support. Please allow 3 – 5 business days for any refund to be processed.

You may learn more about our Refund Policy here.

I tested my DNA at another company. May I transfer my results to Family Tree DNA?

We offer two types of transfers, autosomal DNA and Y-DNA.  We are able to take autosomal DNA raw data results from AncestryDNA and the V3 results from 23andme.  We accept Y-DNA transfers primarily from AncestryDNA.

To learn more about our autosomal transfers, click here.

To learn more about our Y-DNA transfers, click here.

To learn more about transfers from DNA Heritage, click here.