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Forgot Your Password?

For security purposes, your password cannot be recovered and must be reset. Customer support is also unable to provide passwords by e-mail or phone.

If you did not receive your Family Tree DNA password when you ordered your kit, your password will be e-mailed to you when your kit is received by Family Tree DNA for processing.

  • Customers: To reset your password, please enter your kit number and the primary e-mail address associated with your account. A temporary password will be e-mailed to you.
  • Administrators: To reset your password, please enter your username and the primary e-mail address associated with your account. A temporary password will be e-mailed to you.
   

Forgot Your Kit Number or Username?

To recover your Kit Number or Username please enter the e-mail address associated with your account.