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Forgot Your Password?

For security purposes, your password cannot be recovered and must be reset. Customer support is also unable to provide passwords by email or phone.

If you did not receive your Family Tree DNA password when you ordered your kit, your password will be emailed to you when your kit is received by Family Tree DNA for processing.

  • Customers: To reset your password, please enter your kit number and the primary email address associated with your account. A temporary password will be emailed to you.
  • Administrators: To reset your password, please enter your username and the primary email address associated with your account. A temporary password will be emailed to you.
 
 

Forgot Your Kit Number or Username?

To recover your Kit Number or Username please enter the email address associated with your account.