For security purposes, your password cannot be recovered and must be reset. Customer support is also unable to provide passwords by email or phone.
If you did not receive your Family Tree DNA password when you ordered your kit, your password will be emailed to you when your kit is received by Family Tree DNA for processing.
To recover your Kit Number or Username, please enter the primary email address associated
with your account.
We encourage you to search for a family surname in our SURNAMES DATABASE. Our database
contains family names of clients who have already ordered a DNA profile from Family
After you have searched for the surname that interests you, the name will appear
in the result screen with a number after the name, e.g. Bowling (62). This indicates
that the name Bowling is in our database and that 62 people with that surname (or
a derivative) have already ordered a DNA sample tested. It is possible that not
all 62 Bowlings have been added yet to our Recent Ancestral Origins (RAO) Database
as we may be awaiting the analysis from the Lab for some of them.
A link will be provided for you to order a genetic test below the result screen.
If the surname you desire is not located in our database, you will receive a message
entitled "Name not found," and a form will be provided below the message to enable
you to order a test kit for that surname.
Posting and updating to our database is instant. After you have registered your
surname, you can search again to find the name in the updated database. Happy relative
Watch Family Tree DNA President & CEO Bennett Greenspan
discuss DNA testing for Genetic Genealogy.
Watch more videos here.
View the Family Tree DNA test kit consisting of two cheek scrapers and two collection tubes... Instructions