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• - topic General Payment Genographic Project Order Questions Privacy Group Projects -- Participants Group Projects -- Administrators Types of Tests Test Results -- Y-DNA Test Results -- mtDNA Status Questions Newsletter After I Test Once I Receive My Kit Dashboard

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• Can I test to determine if I have Native American ancestry?
  Native Americans in general belong to one of five mitochondrial  DNA (mtDNA) haplogroups: A, B, C, D or X and all of these are widely distributed throughout the Americas. The mtDNA is transfered from mother to daughter to grand-daughter and so on, without any influence of spouses along that line. Likewise,  paternal DNA testing, or Y-DNA, can te ...
  faq id: 337 in General        Keywords: Native American, Indian
• Can I determine if I have African ancestry?
  People of African ancestry in general belong to a haplogroup identified on their direct maternal (mtDNA) or paternal (Y-DNA) lines. The mtDNA is transfered from mother to daughter to grand-daughter and so on, without any influence of spouses along that line. Likewise, paternal DNA testing, or Y-DNA, can tell if your African heritage comes to you ...
  faq id: 338 in General        Keywords: African
• Why are projects offered and when should I join?
  Surname or Geographic Projects connect individuals that have the same surname or a variant, or common place of origin. Joining a Surname Project (males only) could be very helpful to verify relationships with individuals that share a similar surname. Y-DNA Geographical Projects are offered to verify a possible point of origin for the direct pat ...
  faq id: 339 in General        Keywords: projects, joining
• I have a new member but I don’t see him in the member list, why?
  If a new member’s name and kit number do not appear at the end of the list (where kits which have not been received yet are shown) the individual may not have ordered through the group project. Please contact us IMMEDIATELY so we can confirm that the order was placed outside of the group, and we will correct the error, including adjusting the price ...
  faq id: 340 in Group Projects -- Administrators        Keywords: member, new, list
• Someone is in our group who should not be, how do I remove him?
  If there is an individual who does not meet your group requirements, or should be removed from the project you may do so using the black “X” to the right of the person’s name and profile information under the Members information area of the GAP. This will create a box that appears asking for a brief explanation as to why they are being removed. An ...
  faq id: 341 in Group Projects -- Administrators        Keywords: member, participant, remove
• What does the Add a New Member link do?
  This allows you to quickly order a test kit for someone interested in joining the project. This is a simple way to guarantee that they are included in your group.
  faq id: 342 in Group Projects -- Administrators        Keywords: add, new, member
• How can I pay for a test?
  In the process of placing an order, you will go through two screens. The first screen contains the name of the person being tested and where the kit needs to be sent. After you submit the information on the first screen, the next screen will be your payment option. Depending on your payment option, the second screen will ask for credit card details ...
  faq id: 343 in Group Projects -- Administrators        Keywords: payment, test, order
• I do not wish to pay for the test, but the bill should not go with the kit. How do I bill a third party?
  Very simple. In the process of placing an order, you will go through two screens. The first screen contains the name of the person being tested and where the kit needs to be sent. After you submit the information on the first screen, the next screen will be your payment option. There you can have the name and billing information for the third-party ...
  faq id: 344 in Group Projects -- Administrators        Keywords: payment, billing, order
• How do I know the order I placed was completed?
  After you have placed the order, you can go back to your Group Administrator Page menu page and select Members. The new kit should appear at the bottom of the list (if not you should be able to click refresh button and see this new name).
  faq id: 345 in Group Projects -- Administrators        Keywords: order, test, members
• What is the Order Multiple Kits link?
  This allows Group Administrators to order many kits at one time. Sometimes it is helpful to have several kits to take to a family reunion or a genealogical meeting. You can order these kits to be sent ahead of time (either paying for them by credit card, or requesting an invoice).
  faq id: 346 in Group Projects -- Administrators        Keywords: order, multiple, kits, tests
• How many kits can I order at a time?
  You can order up to ten kits at once using the Order multiple kits option. If you need more kits you are welcome to contact us.
  faq id: 347 in Group Projects -- Administrators        Keywords: kits, tests, order, multiple
• If I order multiple kits do I have to pay for them all at once?
  Multiple kits do not have to be paid for at the time of order. You can request the kits be ordered on invoice. We will send a bill with the kits. As each kit is returned it can be paid for individually.
  faq id: 348 in Group Projects -- Administrators        Keywords: order, multiple, kits, tests
• If I order multiple kits at once, whose names will appear on the kit?
  In each of the kits sent in a multiple order, Family Tree DNA includes a form asking for information about who provided the sample. When the kit is returned to us we enter this information into our records and the correct name will appear in the Members section.
  faq id: 349 in Group Projects -- Administrators        Keywords: order, multiple, kit, name
• Is there a way to easily identify and update who returned a sample?
  Yes. If a kit has been returned, you can update the information using the Group Administrator Page Members link. From the GAP, click on the Members link and then click on the name next to the kit number that should be updated. You can change the information in this section, select “Update,” and the information in our records will be updated.
  faq id: 350 in Group Projects -- Administrators        Keywords: return, member, participant, sample
• Why are there kits listed in the Pending Shipment to Lab section of my Group Administrator Page?
  Kits that are received in our offices are sent once a week to the lab for processing. While they are awaiting their shipment to the lab, we list them here.
  faq id: 351 in Group Projects -- Administrators        Keywords: pending, shipment, lab, kits, orders, payment
• When are kits shipped to the lab?
  Kits are shipped to the lab once a week, on Wednesday. The following day pending results are posted to the group members’ personal pages as well as in the Unreceived Lab Results section.
  faq id: 352 in Group Projects -- Administrators        Keywords: kits, shipped, lab, schedule
• Why has this kit been listed as pending shipment to lab for so long?
  Kits that have not been paid for will remain in the Pending Shipment to Lab section. Kits will not be shipped to the lab until complete payment is received.
  faq id: 353 in Group Projects -- Administrators        Keywords: pending, shipment, lab, delay, kit
• Why is the same kit listed more than once in Unreceived Lab Results?
  The Y-DNA 25, 37 and 67 marker tests are performed in sections called panels. The Y-DNA 12 marker test (markers 1-12) is the first panel, the 13-25 marker section is the next, followed by the 26-37 panel, and finally the 38-67 section (made up of 3 panels: 38-47, 48-60, and 61-67). We show these sections to you so you can see the progress of each o ...
  faq id: 354 in Group Projects -- Administrators        Keywords: unreceived, lab, results, kit
• How do I check on the status of a test listed in Unreceived Lab Results?
  Family Tree DNA will update the pending date results as soon as possible. However, for specific results questions not covered by the FAQ you can contact Family Tree DNA by emailing info at familytreedna.com.
  faq id: 355 in Group Projects -- Administrators        Keywords: unreceived, lab, results, status
• How is the Received Lab Results list organized, and what does it show?
  Each time new results are posted for a group member, we notify you by email and register what was received, Y-DNA 1-12 for example, and when it was posted. This list will be organized chronologically by date of the returned results.
  faq id: 356 in Group Projects -- Administrators        Keywords: received, lab, results
• What are my options for viewing Y-DNA Results?
  You have two options when viewing Y-DNA results: the Generate Y-DNA Results Classic Chart and the Generate Y-DNA Results Colorized Chart. The classic chart will allow you to use fixed columns as well as to copy and paste results. Instructions for using the colorized chart can be found here: www.familytreedna.com/ftgroups_score_new_desc.html.
  faq id: 357 in Group Projects -- Administrators        Keywords: generate, Y-DNA, results, chart
• Why are some haplogroups in red and others in green on the Y-DNA results chart?
  Haplogroups that are in red are confidently predicted using a comparison of the Y-DNA 12 results of your members to our entire database of individuals who have been SNP tested. By comparing the members to men who have had their samples SNP tested, we can accurately predict which haplogroup would be assigned, if a SNP is performed. Haplogroups dis ...
  faq id: 358 in Group Projects -- Administrators        Keywords: Y-DNA, results, haplogroups, red, green, SNP, confirmation
• Why is my member missing a section of his Y-DNA results?
  The lab performs testing in panels. A Y-DNA 37 marker test, for example, is actually three separate tests: the Y-DNA 1-12, Y-DNA 13 – 25 and the Y-DNA 26-37 marker panel. Sometimes the lab will complete one of these panels out of order, so the 26-37 markers will be complete before the 13-25, for example. When this occurs we provide the 26-37 marker ...
  faq id: 359 in Group Projects -- Administrators        Keywords: generate, Y-DNA, results, panels, markers
• What are fixed columns?
  When viewing your group’s results, you have the option of either viewing them with or without fixed columns. Fixing the columns allow you to scroll to the right, but leaves the columns with the names and kit numbers of members shown on the left hand side. If you do not use fixed columns you will not be able to view the names and kit numbers when yo ...
  faq id: 360 in Group Projects -- Administrators        Keywords: fixed, columns, Y-DNA, results, chart, viewing
• What is the mtDNA test?
  The mtDNA test traces a person’s direct maternal line-the mother's mother's mother's...mother’s line with no influences from spouses along that line (see http://www.familytreedna.com/inheritance-chart.aspx)-and determines the single origin, such as Native American, African, Asian, or European. This test cannot be compared to the Y-DNA test to deter ...
  faq id: 361 in Group Projects -- Administrators        Keywords: mtDNA, results, test, generate