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303 FAQs found. Showing page: 1 of 13
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How do I pay for an order?
In the process of placing an order, you will go through two screens. The first screen contains the name of the person being tested and where the kit needs to be sent. After you submit the information on the first screen, the next screen will be your payment option. Depending on your payment option, the second screen will ask for credit card detail ...
faq id: 285 in Payment Keywords: pay, order
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Is it possible to pay for a kit to be sent to another person (third-party billing)?
Certainly. In the process of placing an order, you will go through two screens. The first screen contains the name of the person being tested and where the kit needs to be sent. After you submit the information on the first screen, the next screen will be your payment option. There you can have the name and billing information for the third-party. ...
faq id: 286 in Payment Keywords: third party billing, someone else, another,billing
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What is Family Tree DNA's refund policy?
If someone "changes his/her mind" after a kit is ordered and paid for but unused, a refund will be given less the amount to cover credit card charges, shipping and cost of the kit. Those deductions are $10 for orders under $200, $15 for orders between $200 and $350, $20 for orders from $351 to $550, and $25 for orders over $550.
If an order was ...
faq id: 287 in Payment Keywords: refund, refund policy
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Can I add my kit to a surname project and receive a refund for the group rate?
Before a kit is sent to the lab for testing, an email should be sent to juliew@familytreedna.com with the kit number and project to add the kit to. For credit card charges, a credit will be applied to the credit card used. A refund check will be mailed for check or money order purchases. If the kit has not yet been paid for, the invoice price will ...
faq id: 288 in Payment Keywords: refund for project, add to project, refund for group, add to group
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How do I submit payment to upload my results to the National Geographic Genographic Project?
Once results are available, a Genographic Project tab will appear on the personal page. Click this tab and check the “I agree” box if you agree to the consent form. The next screen will show the participant''s information, the $15 charge for transferring results and the test to be transferred. Credit card is accepted for payment online. However, yo ...
faq id: 290 in Payment Keywords: genographic, national geographic
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Is it possible to pay for an upgrade or additional test on someone else’s kit?
For privacy reasons, we need permission from the participant or contact to upgrade their kit. Upgrading the kit and third-party billing will proceed via email once permission is granted. If you feel that you have a special circumstance that you need to make us aware of, please e-mail info at familytreedna.com.
faq id: 293 in Payment Keywords: upgrade, someone else, another
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Can I change my test before it is sent to the lab?
Yes. Please email juliew@familytreedna.com with the kit number and test type to add/change. A refund will be issued if the original test was paid for and the new test amount is less than the original. A new invoice or payment link will be given if the new test price is greater than the original.
faq id: 294 in Payment Keywords: change test, different, error, mistake, correction
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How do I pay for an order?
In the process of placing an order, you will go through two screens. The first screen contains the name of the person being tested and where the kit needs to be sent. After you submit the information on the first screen, the next screen will be your payment option. Depending on your payment option, the second screen will ask for credit card details ...
faq id: 295 in Order Questions Keywords: order, payment
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How do I order a certificate of the results?
The first certificate is FREE. Please do not place a certificate order unless you want an additional copy. You may place the certificate order by logging in to your personal page and selecting the "Order Certificate" link in the left side column. Each additional certificate is $10. Only credit card payment is accepted for certificate orders.
faq id: 296 in Order Questions Keywords: certificate
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Can I change my test before it is sent to the lab?
Yes. Please email helpdesk@ftdna.com with the kit number and test type to add/change. A refund will be issued if the original test was paid for and the new test amount is less than the original. A new invoice or payment link will be given if the new test price is greater than the original.
faq id: 298 in Order Questions Keywords: change, different test
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How do I order a certificate of the results?
The first certificate is FREE. Please do not place a certificate order unless you want an additional copy. You may place the certificate order by logging in to your personal page and selecting the "Order Certificate" link in the left side column. Each additional certificate is $10. Only credit card payment is accepted for certificate orders.
faq id: 299 in Test Results -- Y-DNA Keywords: certificate
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How do I use the Update Contact Information link?
The Update Contact Information link is located at the left side column of your personal page. It helps you keep us up to date on your contact information. If any changes need to be made in order to contact you successfully (change of email, being the most important) you can update the information here. We highly recommend that you keep at least you ...
faq id: 300 in Group Projects -- Administrators Keywords: contact, update, information
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Can I add a co-administrator to my project?
Not only you can, but you should add a co-administrator by entering his/her email address into the appropriate area of the Group Administration Page. They will receive all future notifications sent to the Group Administrator. To access the Group Administrator Page you will need to share the kit number (begins with the letter D) and password with th ...
faq id: 302 in Group Projects -- Administrators Keywords: update, contact, information, co-administrator
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What percent of Jews carry the Cohanim gene?
From studies performed at cemeteries, about 5% of Jews appear to be Cohanim. Furthermore, in a study conducted in Israel where people were asked at random if they were Cohanim, Levites or Israel, of those answering Israel, about 3% tested positive for the Cohanim gene.
faq id: 303 in General Keywords: cohanim, cohen, jewish
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When should I use a genetic testing service?
A DNA test works in conjunction with existing genealogical records and our tests help you fill in the gaps where no records exist. To be clear, we can determine descent from your father''s father or your mother''s mother. That means in the case of an individual''s great-grandparent''s generation, we can determine a link to two of your eight great-g ...
faq id: 304 in General Keywords: why, service
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What does the Project Profile Page do?
This page allows you to edit the information that is presented to potential members. When a person visits www.familytreedna.com they can search all of the surnames that have tested with Family Tree DNA. A list of projects that include the name will appear. This allows potential members to view a brief summary of the project and its goals and order ...
faq id: 305 in Group Projects -- Administrators Keywords: profile, GAP, administrator
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What is a Join Request?
The Join Request option changes the appearance of the Group Description that is shown to prospective members. This allows you to request that a potential member contact you before ordering a kit and joining your group. This can help prevent individuals ordering from groups to which they would not belong. It also helps with projects that are looking ...
faq id: 307 in Group Projects -- Administrators Keywords: join, request, profile
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What will happen if I do not allow an order without a Join Request?
If you require a Join Request, visitors interested in your group will not be able to order a kit from the Group Description. Instead of viewing an order form at the bottom of your description, if you require that a Join Request be used, the potential participant will see a form to contact you first. This form will not provide your email address to ...
faq id: 308 in Group Projects -- Administrators Keywords: join, request, profile
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What do I enter for the group name?
You should enter the name you would like displayed to individuals who view the Group Description. For example, if there are multiple spellings of a particular name, you may want to select the most popular. The name of the group will not limit the names that are used in the project. You’ll be able to include various spellings near the bottom of the ...
faq id: 309 in Group Projects -- Administrators Keywords: name, group, profile
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Who is the scientist, or scientists, that are heading and overseeing this project?
The Genographic Project is headed by Spencer Wells, Ph.D.
Dr. Wells is a geneticist and anthropologist by training. He is a National Geographic explorer-in-residence and is the scientific director of the Genographic Project. Dr. Wells has helped put together a team of renowned scientists around the world to carry out the global field research of ...
faq id: 310 in Genographic Project Keywords: scientists, advisory board, National Geographic, Genographic Project
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How will my privacy be handled?
Genographic Project public participant samples are assigned a randomly generated, non-sequential Genographic Project ID (GPID) number for processing and analysis. Public participants can access their results anonymously via the secure participant area of the Genographic web site using his or her GPID number. To protect your privacy, National Geogra ...
faq id: 311 in Genographic Project Keywords: privacy, GPID, password