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1. How does one delete a subgroup using the new dashboard? faq id: 571

   To delete a subgroup in dashboard, go to the Groups and Subgroups Widget, find the group you want to delete, make sure all the group folders are in the collapsed position (click the collapse all button in the bottom left) and click, hold and drag the group to the trashcan in the bottom right corner of the widget. This will prompt you to see if you are sure you want to delete that group.

   That said, we are aware of a bug that the delete function is broken under the surface...i.e. it looks like it works fine in the widget, but on the database side it's not being affected. We are working on this bug and should have it resolved soon.

2. Hello, I'm having a problem with the dashboard. I have about 20 groups and so have multiple tabs on the dashboard. The dashboard opens up with one of the tabs active and it tries to load the data into windows within that tab. Unfortunately, this is a group without any members yet and the application attempts to find non-existent data (member information). This hangs up the entire dashboard and I can't do anything with this project or any other project, because no other operation will be preformed while this task is running faq id: 572

   This is a known issue and will be resolved ASAP.

3. I am unable to log on and register with the new dashboard system. The page just froze on me and I was unable to complete the registration process. I am one of the two co-admins of the a project. Presumably because I've been unable to complete the dashboard process and accept the invitation my name is now no longer displayed on the main project page. faq id: 573

   The public display page gets its information from the database of registered users.

   Please contact us via dashquestions@familytreedna.com with your registrations details, including your username and email address and project name(s), as well as any specific error you've seen and we'll get it fixed for you.

4. I am the primary Administrator for the a project. The announcement email said that I would receive a second email with registration information. I have not received that second email yet. faq id: 574

   Please check the email address on the site that is associated with the D-kit for the project (the original Group Administrator Login).

   That email address is the one to which the original invitation was sent.

   If your email is listed as the primary contact, please contact dashquestions@familytreedna.com and we will regenerate the invitation email.

   It is a good idea to allow (or "whitelist") emails from "familytreedna.com" with your email provider to ensure you are able to receive emails from us.

5. When trying to load the dashboard, there is a file not found error for ~/GAP-Pages/framework_3.0.0.477.swz or you get an error "RLS Error 1 of 1" faq id: 575

   This is a rare problem that we have seen and from our research it appears that some ISP's block this file as they believe it to be malicious. We are looking for ways to get around the problem.

6. Once I have the Adm & Co-Admin Widget viewable, how do I go about adding a co-administrator? faq id: 577

   When you open the widget, you should see at the bottom of the widget a section called "Add a New Co-Administrator".  There, you simply enter the name and email address of the person you want to invite and click "Add".  This will generate the join email and send it straight to them.

7. The resync left my project groups (now directories) in disarray. I don't know how to re-order my groups (directories)! Please advise on how I can re-order my project groups. faq id: 578

   The old GAP pages actually had no "ordering" capabilities and was simply alphabetizing the groups when you ran the GAP.  Because the new system gives you fine control over the order your groups are in, we couldn't just automatically alphabetize them when you load the widgets.
   
      There are two answers here for the solution. First, in the Groups and Subgroups Widget, the YDNA Results Widget and the mtDNA Results Widget, when you have all your group folders collapsed (click the "Collapse All" button in the lower left), you can simply click, drag and drop the groups into whatever order you would like.  This ordering is saved in the database so that you don't have to do it every time.
   
      The second solution is one that we are working to implement as soon as possible.  We are adding a button to each of these 3 widgets that will allow you to reorder your groups alphabetically, which will also be saved to the database.

8. Sorry for our being different but we are co-administrators and co-equal. Please help facilitate that by given equal access to us both (practically I am webmaster and manage the site but does the management of relation to other groups and information sources.) We both invite, help and frankly spend our own money to facilitate our group's growth. faq id: 579

   Because of the nature of the authentication system, we have to have a single person indicated as the primary administrator. The only thing that the 'primary' admin can do that the 'co-admin' cannot is in the primary can add and remove co-admins and dictate what widgets the coadmin can access. Everything else is equal.

9. I went to "add Widgets" and clicked on the down arrow. The menu loaded but it loaded "down" and was below my screen. I could not get it up to select the widgets I wished to see. faq id: 580

   The problem with the add widget list opening downward is that the height of the browser window is not tall enough to allow the list to completely fit so it drops downward instead.  We are implementing a solution for this but in the meantime, you can click on the add widget box and use the arrow keys to scroll the widget you want to open and once highlighted, you can hit the "enter" key to open it.

10. My screen is too cluttered. How can I clean up my screen? faq id: 581

    If you feel that your screen has become too cluttered, clicking the "Tile" button on the lower right of the dashboard (looks like a square with 4 boxes in it) will arrange your widgets into a grid, removing all overlaps.