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1. Why are my results late? faq id: 466

   If your results do not arrive by their expected target date, this indicates that the laboratory is having to re-run the sample to get a clear and unambiguous result. This is a normal part of the laboratory process and occurs about 10-15% of the time.  The reason we sent you multiple swabs was to ensure that the lab would-be able to obtain your results without you having to receive more swabs in the mail.

2. Are my results being rerun? faq id: 467

   If more than a week went by from the targeted date without your results being posted, it means that most probably we did not get a result on the first pass during the sequencing process. From our lab's experience this happens about 10 - 15% of the time.  Your first extracted swab is being rerun and the reuslst should be available in 1 or 2 weeks.

3. Why are my results being re-run? faq id: 468
   We will run your sample again if the first test does not provide clear and unambiguous results. This can happen for a number of reasons such as a poor scrape or unclear results on one or more markers.
4. My results are being re-run. Does this mean I need to submit a new DNA sample? faq id: 469
   We will contact you and request additional samples if necessary. This is only necessary if we have exhausted the samples that you have already provided. You submit three samples so that we have additional samples on file already if needed. In most cases we will not need to request additional samples.