Ordering a Test

  1. How do I pay for an order? faq id: 295
  2. How do I order a certificate of the results? faq id: 296
  3. Can I change my test before it is sent to the lab? faq id: 298
  4. What is the standard charge for shipping? faq id: 424
  5. What is the Y-DNA Haplogroup Chart? How do I order one? faq id: 458
  6. How do I order a kit? faq id: 459
  7. I just placed my order. How long will it take the kit to reach me? faq id: 460
  8. Can I have my kit delivered sooner? faq id: 461
  9. My kit was lost in the mail. What do I do? faq id: 462
  10. I lost my kit. What do I do? faq id: 463
  11. Is a certificate included with my test? faq id: 536
  12. How many Y-DNA STR markers should I test? Should I upgrade to additional Y-chromosome (Y-DNA) STR markers? What more will I learn? faq id: 565
  13. I tested my DNA at another company. May I transfer my results to Family Tree DNA? faq id: 568

Questions and Answers

  1. How do I pay for an order? faq id: 295

    We offer two options. You can pay by credit card or by invoice. You may choose one during the order process. You may pay an invoice with US check, US money order, or credit card.

    Note: We will run tests only after we receive payment.

  2. How do I order a certificate of the results? faq id: 296

    You can print a certificate from your myFTDNA account for FREE. If, however, you would like us to ship you a certificate, we will do so. To order:

    1. Login to your myFTDNA account. (https://www.familytreedna.com/login.aspx)
    2. Select Order Upgrades on the myFTDNA Menu bar.
    3. Scroll to the Order Certificates button.
    4. Click it and follow the ordering instructions.

    Each certificate has a charge of $10 US for S&H. We only accept credit card payment for certificate orders.

  3. Can I change my test before it is sent to the lab? faq id: 298

    Yes, please use our feedback form to contact customer service. They will need the kit number and test type to add/change.

    We will issue a refund if the original test was paid for and the new test amount is less than the original. We will send a new invoice or payment link if the new test price is greater than the original.

  4. What is the standard charge for shipping? faq id: 424

    There is a $4.00 US charge for shipping of test kits within the United States. The charge for international shipping is $6.00 US.

  5. What is the Y-DNA Haplogroup Chart? How do I order one? faq id: 458

    The Y-DNA haplogroup chart is a graphic representation of the Y-DNA phylogenetic tree. It uses the Y-Chromosome Consortium's (YCC) nomenclature published in Karafet 2008. This tree is updated periodically.

    If you would like to order a print copy then:

    1. Login to your myFTDNA account. (https://www.familytreedna.com/login.aspx)
    2. Go to Y-DNA - Haplotree page.
    3. Click on the Order My Chart Now button.
    4. Follow the order instructions.

    Note: An online version of the standard YCC tree is available. (http://ytree.ftdna.com)

    See also: The Y-Tree FAQ

  6. How do I order a kit? faq id: 459

    Once you have decided which test to order, you can place your order through the Family Tree DNA website. You have the option of ordering directly or through one of our volunteer run projects. Although, you do not have to join a project to test at Family Tree DNA, we provide a discount to those who do.

    • To order through a project, go to the Family Tree DNA Project Index page. (http://www.familytreedna.com/projects.aspx) The projects are listed by type and the first letter of the project name. If the group is private, you will have to submit a join request to the project administrator. The project administrator will then contact you with directions for ordering a kit through the project, if you are accepted into the group.
    • To order directly through our website, go to the Family Tree DNA Product page. (http://www.familytreedna.com/products.aspx)
     

  7. I just placed my order. How long will it take the kit to reach me? faq id: 460

    Once you have ordered, we mail kits first class the next business day from our office in Houston, Texas. For orders within the United States, United States Postal Service transit time for first class mail is usually 3 to 5 business days. However, depending on your location, it may be as much as 10 business days. International orders can take several weeks to arrive.

  8. Can I have my kit delivered sooner? faq id: 461

    Yes, once you have placed your order, you may request that it be shipped to you by Federal Express next day or three day shipping. For domestic orders, next day shipping is $25 US and three day shipping is $15 US. To upgrade shipping, please use the feedback form to contact customer service. Include your kit number.*

    *Your kit number was included in the e-mail we sent you after you placed your on-line order.

  9. My kit was lost in the mail. What do I do? faq id: 462

    If your kit has been lost in the mail, please use our feedback form to contact customer service. Include your kit number* in the message. We will have a replacement kit sent to you the next business day.

    *Your kit number was included in the e-mail we sent you after you placed your on-line order.

  10. I lost my kit. What do I do? faq id: 463

    Should you accidentally misplace or destroy your kit, please use our feedback form to contact customer service. Include your kit number,* and we will have a new kit sent to you the next business day.

    *Your kit number was included in the e-mail we sent you after you placed your on-line order.

  11. Is a certificate included with my test? faq id: 536

    Yes, you can print a certificate from your myFTDNA account for FREE. If you want us to ship you a certificate, you may place the certificate order by logging into your myFTDNA account and selecting the Order Upgrades link in the menu bar.

    Each printed certificate order has a charge of $10 US for S&H. We only accept credit card payment for certificate orders.

  12. How many Y-DNA STR markers should I test? Should I upgrade to additional Y-chromosome (Y-DNA) STR markers? What more will I learn? faq id: 565

    You should test more Y-chromosome DNA (Y-DNA) STR (short tandem repeat markers when you want to compare additional markers against others with similar results. Our motto could be: Test only what you need, and upgrade only when necessary.

    Time to Most Recent Common Ancestor (MRCA)
    Number of matching markers Probability that the MRCA was not more than this number of generations ago
    50% 90% 95%
    10 of 10 16.5 56 72
    11 of 12 17 39 47
    12 of 12 7 23 29
    23 of 25 11 23 27
    24 of 25 7 16 20
    25 of 25 3 10 13
    35 of 37 6 12 14
    36 of 37 4 8 10
    37 of 37 2 to 3 5 7
    65 of 67 6 12 14
    66 of 67 4 8 9
    67 of 67 2 4 6
    107 of 111 7 11 13
    108 of 111 5 10 11
    109 of 111 4 8 9
    110 of 111 2 6 7
    111 of 111 1 3 to 4 5

    Additional STR markers will refine your matches. If you currently have many Y-DNA12, Y-DNA25, Y-DNA37, or Y-DNA67 matches you should certainly consider upgrading your Y-DNA profile to a higher level.

    The level that you choose and the need to upgrade depends on:

    • Your goals
    • The amount of testing already completed by others in a group project that you are joining
    • The degree of certainty for a relationship (match) that you desire.

    For genealogical matching, the most important factor is the degree of certainty that your near or exact matches are indeed related to you in recent generations. Family Tree DNA offers several levels of testing for our Y-DNA tests. The table on the right shows the time to a common ancestor for near and exact matches at different Y-DNA testing levels.

    Generally, testing additional STR markers will:

    • Narrow the expected time to a common ancestor with an exact match
    • Increase the degree of certainty for a near or exact match
    • Reduce the number of irrelevant matches

    You may always upgrade to a higher level of testing as your number of matches and needs change.

     

  13. I tested my DNA at another company. May I transfer my results to Family Tree DNA? faq id: 568

    Family Tree DNA currently offers a Y-DNA Transfer option to those who tested at a Sorenson Lab based company. You may read about it here. (http://www.familytreedna.com/faq/answers.aspx?id=41) We also offer a broader retest option that you may read about here. (http://www.familytreedna.com/PDF/PROMO_GAP.pdf)