Technical Questions

  1. Why aren't the Family Finder videos working for me? faq id: 627
  2. I am using Internet Explorer (IE), and some of the text boxes are too big (or small) for me to read. What is wrong? faq id: 1416

Questions and Answers

  1. Why aren't the Family Finder videos working for me? faq id: 627

    There is a problem with Internet Explorer 8 (IE8) that prevents some people from viewing the videos. The solution is to go into Tools and "Compatibility View Settings" in Internet Explorer and to add familytreedna.com to the list.

  2. I am using Internet Explorer (IE), and some of the text boxes are too big (or small) for me to read. What is wrong? faq id: 1416

    It is likely that someone has changed the view setting for the Internet Explorer (IE) browser. You can reset the browser view setting by holding down the control key (CTRL) and pressing the zero (0) key.