After I Test

  1. Are Y-DNA haplogroups the same as mtDNA haplogroups? faq id: 526
  2. Will I get results through the mail? faq id: 540
  3. Where do you post my results? How will I know when you post them? faq id: 541
  4. How do I stop receiving match notifications? faq id: 543
  5. Why didn’t I receive a notification e-mail when I got a new match? faq id: 544
  6. How do I change my matching settings? faq id: 545
  7. How do I order additional tests? faq id: 547
  8. What is the FTDNATiP Calculator, and how do I use it? faq id: 549
  9. How do I upload my results to Y-Search? faq id: 553
  10. How do I upload my results to mitoSearch? faq id: 554
  11. How do I update my contact information? faq id: 555
  12. How do I change or enter my country of origin? faq id: 556
  13. How do I add or change the e-mail addresses that receive account notifications? faq id: 557
  14. How do I join a project? faq id: 558
  15. How do I remove myself from a project? faq id: 559
  16. How do I order a printed copy of my certificate? faq id: 560
  17. Why can’t I access or order a certificate for this test? faq id: 561
  18. When I click the link to the Understanding Your Results report, nothing happens. What is wrong? faq id: 562
  19. Why is the password blank on the Understanding Your Results report? faq id: 563
  20. I tested before you implemented the SNP Assurance Program. My haplogroup is not predicted. Will you confirm my haplogroup? faq id: 564
  21. Why is the website asking me to login repeatedly? faq id: 597

Questions and Answers

  1. Are Y-DNA haplogroups the same as mtDNA haplogroups? faq id: 526

    No. While they use a similar alphanumeric naming system, the haplogroup names in mitochondrial DNA (mtDNA) do not correspond with the same haplogroup names in Y-chromosome DNA (Y-DNA).

  2. Will I get results through the mail? faq id: 540

    No, rather than mail you a onetime certificate, we allow you to print certificates from your myFTDNA account for FREE. As you order additional tests and upgrades, the system will automatically update the results certificate(s) available to you.

  3. Where do you post my results? How will I know when you post them? faq id: 541

    Once the results of your tests are complete, we will upload them to your myFTDNA account. We will send you an e-mail to let you know that they are ready. You may then view them by logging into your myFTDNA account.

  4. How do I stop receiving match notifications? faq id: 543

    To stop receiving match notifications, change your settings on the My Account - E-mail and Match Settings page.

    See also: What is the My Account - E-mail and Match Settings page?

  5. Why didn’t I receive a notification e-mail when I got a new match? faq id: 544

    There are several possibilities for why you may not receive a notification e-mail.

    • Family Tree DNA sent the e-mail, but a spam filter or firewall intercepted or deleted it.
    • Your contact information has the wrong e-mail address. You may check this in your myFTDNA account on the My Account - Contact Information page.
    • The person you match originally selected settings to look only for matches within a different project. As a result, we only sent those people they matched within that project a notification e-mail. The new match then joined the project you are in or changed their match settings.
    • You selected match settings not to look for that type of match or to look only within a project of which the person you match was not a member.
    • You and the new match were enrolled in the same project, but were focusing your search for matches on different projects at the time the match was added to our database.
    • The person you match did not originally sign the release form. Once they signed the form, the matches appeared, but we do not send notifications for matches that are already in the database.
    • You did not originally sign the release form. Once you signed the release form, your matches appeared, but we do not send notifications for matches that are already in the database.

  6. How do I change my matching settings? faq id: 545

    You may change your settings on the My Account - E-mail and Match Settings page.

    See also: What is the My Account - E-mail and Match Settings page?

  7. How do I order additional tests? faq id: 547

    You may order additional tests or upgrades online through your myFTDNA account on your Order Upgrades page.

    See also: What is the Order Upgrades page?

  8. What is the FTDNATiP Calculator, and how do I use it? faq id: 549

    FTDNATiP is a program that incorporates Y-chromosome DNA STR marker specific mutation rates to increase the power and precision of estimates of Time to Most Recent Common Ancestor (TMRCA).

    See also: The FTDNATiP FAQ

  9. How do I upload my results to Y-Search? faq id: 553

    You may upload your Y-chromosome DNA (Y-DNA) test results to the Y-Search database on the Y-DNA - Matches page of your myFTDNA account. To upload to Y-Search:

    1. Login to your myFTDNA account. (https://www.familytreedna.com/login.aspx)
    2. Click Matches in the Y-DNA Menu on the myFTDNA Menu bar.
    3. Look for the section that says Additional possibilities for searching matches:.
    4. Click on the link in this section that says Click here to upload to Ysearch.org.
    5. Follow the instructions on the page to complete the upload.

  10. How do I upload my results to mitoSearch? faq id: 554

    You may upload your mitochondrial DNA (mtDNA) test results to the mitoSearch database on the mtDNA - Matches page of your myFTDNA account. To upload to mitoSearch:

    1. Login to your myFTDNA account. (https://www.familytreedna.com/login.aspx)
    2. Click Matches in the mtDNA Menu on the myFTDNA Menu bar.
    3. Look for the section that says Additional possibilities for searching matches:.
    4. Click on the link in this section that says Click here to upload to mitoSearch.org.
    5. Follow the instructions on the page to complete the upload.

  11. How do I update my contact information? faq id: 555

    You may update your contact information on the My Account - Contact Information page of your myFTDNA account.

    See also: What is the My Account - Contact Information page?

  12. How do I change or enter my country of origin? faq id: 556

    You may enter or change your maternal or paternal country of origin information on the My Account - Most Distant Ancestors page of your myFTDNA account.

    See also: What is the My Account - Most Distant Ancestors page?

    Note: Family Tree DNA uses the International Organization for Standardization's ISO 3166 for country names.

  13. How do I add or change the e-mail addresses that receive account notifications? faq id: 557

    You may add or change an e-mail address that receives account notifications on the My Account - Contact Information page of your myFTDNA account.

    See also: What is the My Account - Contact Information page?

  14. How do I join a project? faq id: 558

    You may join a project on the Projects - Join page of your myFTDNA account.

    See also: What is the Projects - Join page?

  15. How do I remove myself from a project? faq id: 559

    You may remove yourself from a project at any time. You may do so on the Projects - Manage page of your myFTDNA account.

    See also: What is the Projects - Manage page?

  16. How do I order a printed copy of my certificate? faq id: 560

    You can print a certificate from your myFTDNA account for FREE. If, however, you would like us to ship you a certificate, we will do so. To order:

    1. Login to your myFTDNA account. (https://www.familytreedna.com/login.aspx)
    2. Select Order Upgrade from the myFTDNA Menu bar.
    3. Scroll to the Order Certificates button.
    4. Click it and follow the ordering instructions.

    Each certificate has a charge of $10 US for S&H. We only accept credit card payment for certificate orders.

  17. Why can’t I access or order a certificate for this test? faq id: 561

    If you have not yet received the results, then the system will not allow you to access or order a printed copy of the certificate.

  18. When I click the link to the Understanding Your Results report, nothing happens. What is wrong? faq id: 562

    The Understanding Your Results report is a file in the .pdf format. You need Adobe Acrobat Reader to view a .pdf file. You may use another computer to view this file or you may download Adobe Acrobat Reader from the Adobe website.

  19. Why is the password blank on the Understanding Your Results report? faq id: 563

    There is a blank space on the Understanding Your Results report so that you can print a copy and write in your password.

  20. I tested before you implemented the SNP Assurance Program. My haplogroup is not predicted. Will you confirm my haplogroup? faq id: 564

    If you tested before we implemented the SNP Assurance Program, and the Y-DNA - Haplotree page of your myFTDNA account shows your haplogroup as unpredicted, then we will run the Backbone SNP test for you. Please use the feedback form to send your request to our customer service.

  21. Why is the website asking me to login repeatedly? faq id: 597

    This issue relates to some security settings for Internet Explorer 8. To correct this problem, you will need to change the security settings for the web browser. To do so, follow the steps detailed below:

    1. Launch Internet Explorer 8.
    2. Go to the Tools menu and select Internet options.
    3. Once there, go to the Security tab.
    4. Then select the Trusted Sites (Green Check) icon and click the Sites button. It is below the green check mark and towards the right side of the window.
    5. Make sure the Require server verification (https:) for all sites in this zone box is unchecked. If you see a check mark, click the box to remove it.
    6. Enter http://www.familytreedna.com and click the Add button.
    7. Close the trusted sites window.
    8. Now, visit the Privacy tab and again click the Sites button.
    9. Enter www.familytreedna.com and the click the Allow button
    10. Close this window.
    11. Click the OK button.
    12. Finally, restart your browser.