Test Status

  1. After I return the kit, how long will results take? faq id: 466
  2. Are you rerunning my results? faq id: 467
  3. Why are you rerunning my results? faq id: 468
  4. You are rerunning my test. Does this mean I need to submit a new DNA sample? faq id: 469
  5. Why aren't my results back? What has caused the delay? faq id: 535
  6. I have ordered a test. How soon will my account show the test's pending status? faq id: 1688

Questions and Answers

  1. After I return the kit, how long will results take? faq id: 466

    The amount of time required depends on the test (or tests) ordered. The average time from our receiving your kit at our office until we post your results to your account is six weeks. After we notify you that we have received your kit, you may login to your myFTDNA account to check the actual expected results date.

  2. Are you rerunning my results? faq id: 467

    If it is more than a week past the target date without our posting your results, it most often means that we did not get a quality result during the sequencing process.

    From our lab's experience, this happens 10 to 15% of the time. When it does, we rerun the first extracted swab. The results should be available in 1 or 2 weeks.

  3. Why are you rerunning my results? faq id: 468

    We will run your sample again if the first test does not provide clear and unambiguous results. This can happen for a number of reasons such as a poor scrape or unclear results on one or more markers.

  4. You are rerunning my test. Does this mean I need to submit a new DNA sample? faq id: 469

    In most cases, we will not need to request additional samples. This is only necessary if we have exhausted the samples that you have already provided. We will contact you and request additional samples if necessary.

  5. Why aren't my results back? What has caused the delay? faq id: 535

    If it is more than a week past the target date without your results being posted, it most often means that we did not get a quality result during the sequencing process.

    From our lab's experience, this happens 10 to 15% of the time. When it does the first extracted swab is rerun. The results should be available in 1 or 2 weeks.

  6. I have ordered a test. How soon will my account show the test's pending status? faq id: 1688

    The pending status and an estimated results date will be shown after your order is added to a weekly batch. Weekly batches are usually done on Wednesdays. Therefore, if you check your myFTDNA account on the Thursday after you order, the myFTDNA - Pending Results page will show the test you ordered.

    Note: Batches may close earlier to accommodate lab staffing during sales and United States holidays.